Overview
- Is Software For Managing Your Sales, Marketing, Customer Support, And Inventory In A Single System.
- The Primary Goal Of CRM System Is To Integrate And Automate Sales, Marketing, And Customer Support. Therefore, These Systems Typically Have A Dashboard That Gives An Overall View Of The Three Functions On A Single Page For Each Customer That A Company May Have.
Overview
The Role Of Analytical CRM System Is To Analyze Customer Data Collected Through Multiple Sources, And Present It So That Business Managers Can Make More Informed Decisions. Analytical CRM System Use Techniques Such As Data Mining, Correlation, And Pattern Recognition To Analyze The Customer Data.
Database Content
-Customers List
-Customers Contact
-Customers Categories
-Customers Follow Up
-Email
-Customers History With Company
CRM Reports
- Complaint Calls From Customers.
- Quality Problems .
-Customer Satisfaction .
-Delegates Sales .
-Sales Reports.
-Marketing Data .